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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Charla Lovelace

Charla Lovelace

September 23, 2024

5  out of  5
rating by Charla Lovelace
"Very professional and very helpful!"
We responded:
"Thank you very much Charla. I am glad to be able to help you and Michael. Don't hesitate to reach out if you need anything. "
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brandltr1

September 18, 2024

5  out of  5
rating by brandltr1
"Justin is great to work with! He helped us get all of our policies from Farm Bureau at a much better rate. It was a great experience!"
We responded:
"Thanks so much Brandon. It was a pleasure to help take care of your beautiful family and save you some $$$ at the same time. "
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Amber Steffey

September 6, 2024

5  out of  5
rating by Amber Steffey
"I worked with Nicole from Justin’s office and she was phenomenal to work with! She got us a lower deductible and lower monthly payment, and more services in our current plan than we had before! I highly recommend talking to them if you’re in the market for auto insurance!"
We responded:
"Thank you so much Amber. I am glad Nichole was able to take such good care of you. Remember, we will always be here if you need us, don't hesitate to reach out. Thanks. "
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Rebecca Stout

August 22, 2024

5  out of  5
rating by Rebecca Stout
"Quick and easy! Nichole was very friendly and answered all my questions. Definitely would recommend them."
We responded:
"So glad Nichole took great care of you. Anytime you need something, don’t hesitate to reach out. "
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Evelyn Clark

August 15, 2024

5  out of  5
rating by Evelyn Clark
"Quick easy quote. Great to work with."
We responded:
"Thank you so much Evelyn. Anytime you need something, don't hesitate to swing by the office. "
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Norma Fields

August 15, 2024

5  out of  5
rating by Norma Fields
"Justin has always been very helpful and professional. He has promised me to make sure I get the best service and always answers my questions."
We responded:
"Norma, it is always a pleasure to work with you. We are so thankful to be in Gate City, VA, and I hope all of my customers are as fun as you are. Thanks. "
Profile photo of Larry Gilbert

Larry Gilbert

July 24, 2024

5  out of  5
rating by Larry Gilbert
"Justin Manuel is awesome! I changed all of my insurance business to him. He was professional and made the process easy! If you’re planning on switching insurances give Justin Manuel with State Farm a call."
We responded:
"Thanks Larry. I am glad we were able to help you out. It was a pleasure meeting you and your wonderful family."
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Brian Doran

July 17, 2024

5  out of  5
rating by Brian Doran
"A real pleasure to work with. Great, friendly people. Great rated as well!!"
We responded:
"Thanks Brian. It was a pleasure to work with you as well. "
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ant butter

July 17, 2024

5  out of  5
rating by ant butter
"Great service today they was able to save me $343 on my monthly insurance needs!!I highly recommend Justin!!So go and see him today so he can save you some money!!Tell him Shane Hall sent you!!"
We responded:
"Thank you Shane. I'm glad we were able to get you taken care of. Don't hesitate to stop by and see us."
Profile photo of Amanda Tate

Amanda Tate

July 9, 2024

5  out of  5
rating by Amanda Tate
"Justin is very friendly and helpful. He went over our policy to give us the most coverage for the best rate. If you’re looking for an insurance agent I recommend Justin."
We responded:
"Thank you so much Amanda. I am glad we were able to get everything taken care of and get you in a much better spot. As always, feel free to stop by and visit with us anytime you need anything. "
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Patricia Kwapisz

June 13, 2024

5  out of  5
rating by Patricia Kwapisz
"Personable and helpful agents, local office and good coverage for a better price. Thank you!"
We responded:
"Thank you so much Patricia. Let us know if you need anything."
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Maggie LaGrow

June 11, 2024

5  out of  5
rating by Maggie LaGrow
"Very detailed and informative. Justin is well versed, extremely knowledgeable, and very relatable. I actually enjoyed talking with an insurance agent, who knew that was possible?!"
We responded:
"Thank you so much Maggie. It was an absolute pleasure to meet with you all. Anytime you need something, you know where we are and who you will talk to. "
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Frances Scott

May 30, 2024

5  out of  5
rating by Frances Scott
"Nichole was excellent to speak with. She answered all my questions and made my transition from one insurance to another very comfortable. I will have no hesitation recommending her to someone else."
We responded:
"Thank you so much Frances. We are always here if you need anything. "
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C.j. Parks

May 14, 2024

5  out of  5
rating by C.j. Parks
"Justin does a wonderful job! He is very informative about our policy and tells you everything that you’re paying for. We appreciate you so much and will recommend everyone to come check you out!"
We responded:
"Thanks C.J. It was wonderful meeting with you today and getting your insurance needs taken care of. I look forward to working with you in the future. "
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Christi Gibson

May 10, 2024

5  out of  5
rating by Christi Gibson
"Very friendly and helpful. Justin went over my policy and explained our policy thoroughly. Thank you State Farm Justin Manuel"
We responded:
"It was an absolute pleasure, Christi. Anytime you need anything, stop by and see us."
Profile photo of Ryan Hughes

Ryan Hughes

May 2, 2024

5  out of  5
rating by Ryan Hughes
"I have had my insurance with Justin for years. Customer service is top notch. The entire process is transparent and easy to understand."
We responded:
"Thanks Ryan. It has been a pleasure having you as a loyal customer."