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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Bledsoe

August 18, 2025

5  out of  5
rating by Mike Bledsoe
"Great experience"
We responded:
"Thank you so much for the review Mike. Glad to hear we provided value to you and your family. "
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Rhonda Holder

August 12, 2025

5  out of  5
rating by Rhonda Holder
"Tammy was very friendly and knowledgeable"
We responded:
"I am so glad to hear Tammy took such great care for you Rhonda. Thank you."
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Nikki Church

August 11, 2025

4  out of  5
rating by Nikki Church
"The staff was very helpful. They took the time to explain everything to me."
We responded:
"I am glad they were able to answer your questions. Anytime you need anything, let our office know. Thanks."
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J L

July 31, 2025

5  out of  5
rating by J L
"Highly recommended Carlie! She has been so great to work with. She made the process simple and saved us money on home and auto policies!"
We responded:
"Glad to hear you had such a great experience. "
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ROBIN Merkle

July 28, 2025

5  out of  5
rating by ROBIN Merkle
"Carlie was so helpful and quick to respond to my questions. She made what I thought would be a long process painless and stress free."
We responded:
"I am so glad Carlie was able to take care of you so efficiently. Let us know if there is anything our office can do for you. Thanks. "
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April Statzer

July 25, 2025

5  out of  5
rating by April Statzer
"Carlie is amazing and she is so helpful. I message her and she gets right back to me and very helpful. If you need help call State Farm and ask for Carlie."
We responded:
"Thank you so much April for the kind words. Carlie is certainly an asset to our office. We are always thrilled to hear our customers enjoyed their experience. "
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Kesha Gibson

July 24, 2025

5  out of  5
rating by Kesha Gibson
"Carlie and Justin have been helpful with getting our insurance lowered and helping with retirement rollovers."
We responded:
"Thank you for the kind words Kesha, I am glad we have gotten the opportunity to work together. Let our office know if you need anything. Thanks."
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Dustin Haigler

July 23, 2025

5  out of  5
rating by Dustin Haigler
"Tammy was kind and helpful! We are relieved to be working with a local agent that’s professional and knowledgeable!"
We responded:
"I am so glad to hear Tammy took such great care of you. She is definitely an asset to our office. Thank you. "
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chelsea sarber

July 16, 2025

5  out of  5
rating by chelsea sarber
"Carlie is great! She made the process for me getting car insurance so quick and easy and saved me lots of money! I recommend this place to anyone who is looking."
We responded:
"Thank you so much for the kind words Chelsea. I am so glad to hear Carlie took such good care of you. If you ever need anything, we will always be here to help."
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Adam Kiser

July 1, 2025

5  out of  5
rating by Adam Kiser
"Great friendly staff! They are able to save me a good amount on my auto each month, as well. Way more than I was expecting!"
We responded:
"Thank you so much for the kind words. Let us know anytime you need anything. Thanks."
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J S

June 26, 2025

5  out of  5
rating by J S
"Worked well with me"
We responded:
"Thanks Jerry. I am glad we were able to get you taken care of this afternoon. Look forward to years of working together. "
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Shawn Long

June 24, 2025

5  out of  5
rating by Shawn Long
"Megan was amazing! She was really great to deal with and very helpful with the process of switching to State Farm!"
We responded:
"So glad to hear Megan took good care of you. If you ever know anything, you know where to find us."
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Tabitha Gibson

June 21, 2025

1  out of  5
rating by Tabitha Gibson
"If I could give zero stars I would. This is a very unprofessional company. This company drops people without notice. State regulations require 30 to 120 days for the client to have enough time to find more insurance. They failed to do that with my family member and they got a statement in the mail from DMV because of no insurance. They didn't even know they wasn't insured. This company dropped them and didn't even give a explanation as to why. Client came back after this company reached out to them about them being at fault just to uninsure them for the 2nd time. I would not recommend this company at all. I will be giving my feedback to someone higher up and over them this coming week."
We responded:
"Hey Tabitha, looking through our records, I don't show you have been associated with any account we have ever worked on. If you are a customer, feel free to reach out to our office directly, and we would be more than happy to see what's going on."
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Timothy Wallace

June 9, 2025

5  out of  5
rating by Timothy Wallace
"Carlie was amazing and made it so simple to switch!!"
We responded:
"So glad to hear that, Timothy. We take great pride in making sure our customers are happy. Thanks once again for the opportunity to serve you. "
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sara graham

June 3, 2025

5  out of  5
rating by sara graham
"I had a great experience! They made it fast and convenient to switch my auto insurance."
We responded:
"So glad to hear Sara. Our goal is to get you the best protection for the best price every time. Don't hesitate to reach out to us if you have any questions."
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Hannah Robinson

May 30, 2025

5  out of  5
rating by Hannah Robinson
"Switched all my insurance over to this branch. SUPER easy and they were very accommodating and knowledgeable with my needs."
We responded:
"We are so glad to have you with our office. Anything we can do to help you, don’t hesitate to let us know. We will be here when you need us. "
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Wanda L. Lawson-Bradley

May 30, 2025

5  out of  5
rating by Wanda L. Lawson-Bradley
"spoke w/Ms. Carley she was so nice, professional; I was just about to ask if I could call her back (while I did further research); but something about her voice & demeanor & the (still voice in my spirit) said Ms. Carley & State Farm was the Insurance Co., for me. They are located in my community & she made me smile so much over the phone my cheeks hurts. So a Big thank you to Ms. Carley & the State Farm crew I will definitely look forward to visiting the office in Gate City soon"
We responded:
"Thank you Wanda. We feel the same way about Carlie and are so glad we have her as a part of the team. We look forward to taking care of you and your needs for a long time. "
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Talitha Davidson

May 29, 2025

5  out of  5
rating by Talitha Davidson
"Whether I’ve had questions about coverage options, needed help navigating a claim, or just wanted to make sure I was getting the best value, they've always been responsive, knowledgeable, and incredibly helpful. They make sure their clients are protected and informed.What stands out most is their caring and involvement in the community."
We responded:
"Thank you so much for the kind words Talitha. It has been a pleasure taking care of you and your family. Being active in the community is not just a choice, it is a part of who we are here. Having insurance is not the same as having State Farm. "
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Kathy Williams

May 29, 2025

5  out of  5
rating by Kathy Williams
"Fast efficient and very friendly! Saved me money in my cat and I git better insurance on my home! Thank you!!"
We responded:
"I'm so glad we were able to help you, Kathy. Saving some money while getting paired with the best insurance company in the country is something to be proud of. I am glad our office was able to make it happen. Thank you."
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Baker

May 27, 2025

5  out of  5
rating by Baker
"Spoke with Carlie and she was awesome at explaining things. Got rid of things I didn't need and ended up getting things I did need and still saving money."
We responded:
"I am so glad to hear that. We take great pride in making sure we help our customers develop a plan, not just sell them some insurance. Thank you so much. "
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Audrea Stanley

May 23, 2025

5  out of  5
rating by Audrea Stanley
"Carlie was absolutely amazing! I had put off checking on insurance rates for way too long and she made it such an easy process today. Carlie not only saved me a lot of money but she made my day, week, and year!! Thank you so much Carlie. Would definitely recommend 10/10."
We responded:
"Thank you so much for the kind words. Carlie has definitely been a great addition to the team. We look forward to our continued opportunity to work together with you and your family. "
Profile photo of Carlie Fugate

Carlie Fugate

May 23, 2025

5  out of  5
rating by Carlie Fugate
"The absolute greatest people to work with! They made switching my policies a breeze"
We responded:
"Thank you, Carlie. We appreciate the opportunity to take care of your family. If you ever need anything, don't hesitate to reach out to our office. We will be here when you need us. "
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Cory Abbott

April 24, 2025

5  out of  5
rating by Cory Abbott
"Amazing customer service! Very quick with a fair quote and great coverage. Thank you!"
We responded:
"Thanks, Cory, for the kind words, it was our pleasure to get you all fixed up. Anytime you need anything, don't hesitate to reach out. "
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nomadiclove family

April 22, 2025

5  out of  5
rating by nomadiclove family
"Really great experience! I appreciate the way they listened to me the first time I spoke and were very quick to create my quote. I pay exactly what they quoted me, no hidden fees. Extremely friendly and willing to answer questions. I'm so glad I found their office, and being locally centered is so nice!"
We responded:
"I am so glad you found the experience to be awesome. We strive to be a great value and service to our community. If you ever need anything, we will be here. "
Profile photo of Larry Gilbert

Larry Gilbert

April 17, 2025

5  out of  5
rating by Larry Gilbert
"Justin Manuel is awesome! I changed all of my insurance business to him. He was professional and made the process easy! If you’re planning on switching insurances give Justin Manuel with State Farm a call."
We responded:
"Thanks Larry. I am glad we were able to help you out. It was a pleasure meeting you and your wonderful family."