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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jimmy Devaney

January 15, 2026

5  out of  5
rating by Jimmy Devaney
"Justin and his entire staff have been awesome to work with! They are knowledgeable, responsive and have addressed all my needs with professionalism! I feel confident knowing my coverage is set up correctly! Thank you guys!"
We responded:
"Wow, thank you for the 5-star review, Jimmy! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Jimmy, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Justin Manuel’s Team is just a call or email away! "
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Kristina Dorton

January 15, 2026

5  out of  5
rating by Kristina Dorton
"Megan is absolutely wonderful! She is was so helpful and knowledgeable!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Justin Manuel’s Team. "
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Travis Childress

January 15, 2026

5  out of  5
rating by Travis Childress
"Staff was very polite and easy to work with would definitely recommend"
We responded:
"Travis, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Justin Manuel’s Team here in our Gate City office. "
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David Perkins

January 13, 2026

5  out of  5
rating by David Perkins
"Justin called and got me more savings on my insurance and also got me a life insurance policy to go along with it for less than I was already paying with another company."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear you enjoyed the service we provided. We are so glad to have you as one of our great customers. "
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Matthew S

January 8, 2026

2  out of  5
rating by Matthew S
"They never sent the beacons for safe driver. Therefore we lost that opportunity and that discount. Not happy about the lack of follow through and the increase in rate."
We responded:
"Hey Matthew, Justin here, this is certainly something I can help you get resolved. Come see me and we will give you some Beacons and get the discount added back ASAP! Thanks "
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Sheila Sullivan

December 29, 2025

5  out of  5
rating by Sheila Sullivan
"Megan was my agent and she was very professional and knowledgeable. I received a great rate for my car insurance!! Satisfied customer!!"
We responded:
"So glad to hear Megan took good care of you. If you need anything, let our office know. Thank you. "
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Jess Elam

December 10, 2025

5  out of  5
rating by Jess Elam
"So glad I switched to State Farm. Tammy was able to help me get a great rate on my auto and homeowners. Very friendly and helpful."
We responded:
"I am so glad we were able to save you some money and make it an exceptional experience. Let us know if there is anything we can do to help. Thanks!"
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Austin Gross

December 5, 2025

5  out of  5
rating by Austin Gross
"Brady was very tentative to my auto insurance needs, I was astonished by the quote he gave me and almost did not believe it at first, I got much better coverages all across the board and saved money doing so. I passed along this info to a ton of friends and family. Thank you to Justin and his team for being so helpful throughout the process and a special shoutout to Brady."
We responded:
"Thank you, Austin, we are certainly glad to have Brady on our team. "
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Heather Washam

December 1, 2025

5  out of  5
rating by Heather Washam
"Very nice and friendly. Made sure we got the best price available. Definitely will recommend to others."
We responded:
"Thank you so much Heather. I am glad we were able to get your new vehicle covered. Congrats on the new car!"
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Tiffany Nash

November 30, 2025

5  out of  5
rating by Tiffany Nash
"Tammy was so helpful in getting us the information we needed to have our family protected! Thank you State Farm of Gate City Va!"
We responded:
"I am so glad to hear that Tiffany. We are glad to have Tammy as a part of our team. "
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Dale Lambert

November 30, 2025

5  out of  5
rating by Dale Lambert
"Megan was very helpful and saved me a lot of money. The switch was worth it."
We responded:
"So glad to hear Megan took such good care of you. Thank you for the kind words. "
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Rob Ashworth

November 30, 2025

5  out of  5
rating by Rob Ashworth
"I needed to change insurance companies in a pinch, and Tammy was able to help me after hours to make sure I maintained my coverage. Great rate and very easy process, Highly recommend for your insurance needs!!"
We responded:
"I’m so glad Tammy was able to take such good care of you. "
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Sara Presley

November 30, 2025

5  out of  5
rating by Sara Presley
"Tammy has always been so very helpful when it comes to any questions I may have and has provide me with any and all information I need. She has helped me setup multiple policies super efficiently and with ease. I highly recommend this office!"
We responded:
"Tammy is an asset to our office. Glad she took such good care of you. "
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Brad Winebarger

November 24, 2025

5  out of  5
rating by Brad Winebarger
"The quotes were excellent, saving me a good bit of money!! I was able shop all of my insurance needs with a local agent, all under one roof!! The agent was extremely knowledgeable!!! They answered all of my questions and explained it to where I was easily able to understand. Highly recommend!!! 5 stars!!!"
We responded:
"I am so glad you were happy with the services our office provided. We look forward to working together for a long time to come. Thank you."
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Jordan Davis

October 1, 2025

5  out of  5
rating by Jordan Davis
"Carlie Alderson was by far the best insurance agent I have ever dealt with! Very polite and done everything she could to get my price in the ball park I was looking for. Definitely top notch service for sure!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Carlie Alderson provided you with top-notch service and worked hard to find a price that fit your needs. We truly appreciate your feedback and look forward to assisting you again in the future!"
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Aliv Combs

October 1, 2025

5  out of  5
rating by Aliv Combs
"Went in for a quote and Carlie was an awesome help explaining our insurance and options. Highly recommend"
We responded:
"Thank you for your wonderful feedback! We're glad Carlie was able to help explain your insurance options clearly and provide the support you needed. We appreciate your recommendation and look forward to assisting you again!"
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Autumn McConnell

September 29, 2025

5  out of  5
rating by Autumn McConnell
"Tammy was awesome! She saved me money!"
We responded:
"So glad to hear Autumn. Tammy is a great one for sure. Always happy to hear we took care of you and your family and saved money!!"
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Mariah Smith

September 19, 2025

5  out of  5
rating by Mariah Smith
"Carlie is very knowledgeable and made the whole process of acquiring my whole life insurance plan super easy!"
We responded:
"So great to hear Mariah. We will always be here to help if you ever need anything."
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John Proffitt

September 5, 2025

5  out of  5
rating by John Proffitt
"I came in and seen Carlie Alderson wanting to lower my auto insurance! She went above and beyond. She lowered my auto insurance and got me a life insurance policy at a lower rate than I was paying for just Auto with Geico. Justin has a great team! They have saved me annually $1140.00. Keep up the Great Work and wonderful customer service Justin and Carlie!"
We responded:
"I am glad you are please with our office John. We strive to make sure we take care of our customers. Anytime you have a question, don't hesitate to ask."
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Breanna Allen

August 29, 2025

5  out of  5
rating by Breanna Allen
"Carlie is the BEST! Always here to answer any questions, give advice, & is always so sweet & professional. This State farm branch really is one of the best!"
We responded:
"Thank you so much. It is always great to hear we are taking great care of our customers. "
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Mike Bledsoe

August 18, 2025

5  out of  5
rating by Mike Bledsoe
"Great experience"
We responded:
"Thank you so much for the review Mike. Glad to hear we provided value to you and your family. "
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Rhonda Holder

August 12, 2025

5  out of  5
rating by Rhonda Holder
"Tammy was very friendly and knowledgeable"
We responded:
"I am so glad to hear Tammy took such great care for you Rhonda. Thank you."
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Nikki Church

August 11, 2025

4  out of  5
rating by Nikki Church
"The staff was very helpful. They took the time to explain everything to me."
We responded:
"I am glad they were able to answer your questions. Anytime you need anything, let our office know. Thanks."
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J L

July 31, 2025

5  out of  5
rating by J L
"Highly recommended Carlie! She has been so great to work with. She made the process simple and saved us money on home and auto policies!"
We responded:
"Glad to hear you had such a great experience. "
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ROBIN Merkle

July 28, 2025

5  out of  5
rating by ROBIN Merkle
"Carlie was so helpful and quick to respond to my questions. She made what I thought would be a long process painless and stress free."
We responded:
"I am so glad Carlie was able to take care of you so efficiently. Let us know if there is anything our office can do for you. Thanks. "