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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Mann

November 26, 2024

5  out of  5
rating by Chris Mann
"Justin Manuel’s group did a great job helping me switch my insurance to them. They were quick to answer any questions that I had. Definitely recommend them!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Rodney Lane

November 15, 2024

5  out of  5
rating by Rodney Lane
"Great people to work with you, did have All-State but they saved me $120.00 a month!!!!!"
We responded:
"So glad to be able to help Rodney. Please keep us in mind if you need anything else."
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Ace

November 14, 2024

5  out of  5
rating by Ace
"Thank You, Tammy For your professional service and for a great vehicle rate."
We responded:
"Thank you so much for giving us the opportunity. We are so glad to help."
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Danny

October 31, 2024

5  out of  5
rating by Danny
"Very helpful."
We responded:
"Thank you so much for the 5-star rating Danny."
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Kenneth Zidlick

October 31, 2024

5  out of  5
rating by Kenneth Zidlick
"My experience with nicole was amazing, very pleasant to speak to on the phone very knowledgeable and helped me get the insurance i needed for my vehicles. Highly recommend contacting this firm for all your insurance needs. Thank you again to justin and nicole for there help."
We responded:
"Kenneth, I am so happy Nichole was able to get you taken care of. If you ever have any questions or concerns, don't think twice about reaching out and letting our office know. Thanks again."
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Bryan Banner

October 28, 2024

5  out of  5
rating by Bryan Banner
"Outstanding! Exactly what I needed when I hit a deer! Towing and car rental was a breeze. Excellent job 👍"
We responded:
"Thanks for the kind words Bryan. We will always be here when you need us the most."
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Paul Santone

October 12, 2024

5  out of  5
rating by Paul Santone
"I can’t explain how informative Justin and his team are. Every time i have a question, they always take the extra time to make sure I understand the coverages. Amazing agency!!"
We responded:
"Thank you Paul. It's always a pleasure to work with you. "
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Eugene Sexton

October 11, 2024

5  out of  5
rating by Eugene Sexton
"Justin was extremely professional took time to listen to my concerns and answer any questions I had."
We responded:
"I'm glad we were able to review your policies with you today. There's a huge difference between companies that sell you a policy and being #ManuellyInsured. Thanks again."
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Justin Cullins

October 11, 2024

5  out of  5
rating by Justin Cullins
"Justin Manuel is a wonderful guy and very knowledgeable. I would recommend him for your insurance needs."
We responded:
"Thank you so much for your kind words. Our office loves being able to help out our community and protecting their most valuable assets. "
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Viking Bloodline

October 9, 2024

5  out of  5
rating by Viking Bloodline
"So far these folks have been nothing short of fantastic helping me out in my first wreck they’ve went to bat for me several times definitely recommend them!! I Will follow up after everything is completed"
We responded:
"We appreciate the kind comments. We will always be here if our customers need help while they're down on their luck. Thanks for keeping your business local. "
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Nicole Garrett

October 8, 2024

5  out of  5
rating by Nicole Garrett
"Very professional, answers questions to your understanding. I would recommend this insurance to everyone. My experience has been great. Justin helped me out with vehicles, homeowners and life insurance he also is helping me with flood insurance something we need for sure. If you need insurance at a good rate call him he will help you."
We responded:
"Thank you so much Nicole. I am glad we were able to get everything taken care of. Don't hesitate to reach out to the office if you need anything. "
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Charla Lovelace

September 23, 2024

5  out of  5
rating by Charla Lovelace
"Very professional and very helpful!"
We responded:
"Thank you very much Charla. I am glad to be able to help you and Michael. Don't hesitate to reach out if you need anything. "
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brandltr1

September 18, 2024

5  out of  5
rating by brandltr1
"Justin is great to work with! He helped us get all of our policies from Farm Bureau at a much better rate. It was a great experience!"
We responded:
"Thanks so much Brandon. It was a pleasure to help take care of your beautiful family and save you some $$$ at the same time. "
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Amber Steffey

September 6, 2024

5  out of  5
rating by Amber Steffey
"I worked with Nicole from Justin’s office and she was phenomenal to work with! She got us a lower deductible and lower monthly payment, and more services in our current plan than we had before! I highly recommend talking to them if you’re in the market for auto insurance!"
We responded:
"Thank you so much Amber. I am glad Nichole was able to take such good care of you. Remember, we will always be here if you need us, don't hesitate to reach out. Thanks. "
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Rebecca Stout

August 22, 2024

5  out of  5
rating by Rebecca Stout
"Quick and easy! Nichole was very friendly and answered all my questions. Definitely would recommend them."
We responded:
"So glad Nichole took great care of you. Anytime you need something, don’t hesitate to reach out. "
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Evelyn Clark

August 15, 2024

5  out of  5
rating by Evelyn Clark
"Quick easy quote. Great to work with."
We responded:
"Thank you so much Evelyn. Anytime you need something, don't hesitate to swing by the office. "
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Norma Fields

August 15, 2024

5  out of  5
rating by Norma Fields
"Justin has always been very helpful and professional. He has promised me to make sure I get the best service and always answers my questions."
We responded:
"Norma, it is always a pleasure to work with you. We are so thankful to be in Gate City, VA, and I hope all of my customers are as fun as you are. Thanks. "
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Larry Gilbert

July 24, 2024

5  out of  5
rating by Larry Gilbert
"Justin Manuel is awesome! I changed all of my insurance business to him. He was professional and made the process easy! If you’re planning on switching insurances give Justin Manuel with State Farm a call."
We responded:
"Thanks Larry. I am glad we were able to help you out. It was a pleasure meeting you and your wonderful family."
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Brian Doran

July 17, 2024

5  out of  5
rating by Brian Doran
"A real pleasure to work with. Great, friendly people. Great rated as well!!"
We responded:
"Thanks Brian. It was a pleasure to work with you as well. "
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ant butter

July 17, 2024

5  out of  5
rating by ant butter
"Great service today they was able to save me $343 on my monthly insurance needs!!I highly recommend Justin!!So go and see him today so he can save you some money!!Tell him Shane Hall sent you!!"
We responded:
"Thank you Shane. I'm glad we were able to get you taken care of. Don't hesitate to stop by and see us."
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Amanda Tate

July 9, 2024

5  out of  5
rating by Amanda Tate
"Justin is very friendly and helpful. He went over our policy to give us the most coverage for the best rate. If you’re looking for an insurance agent I recommend Justin."
We responded:
"Thank you so much Amanda. I am glad we were able to get everything taken care of and get you in a much better spot. As always, feel free to stop by and visit with us anytime you need anything. "
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Patricia Kwapisz

June 13, 2024

5  out of  5
rating by Patricia Kwapisz
"Personable and helpful agents, local office and good coverage for a better price. Thank you!"
We responded:
"Thank you so much Patricia. Let us know if you need anything."
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Maggie LaGrow

June 11, 2024

5  out of  5
rating by Maggie LaGrow
"Very detailed and informative. Justin is well versed, extremely knowledgeable, and very relatable. I actually enjoyed talking with an insurance agent, who knew that was possible?!"
We responded:
"Thank you so much Maggie. It was an absolute pleasure to meet with you all. Anytime you need something, you know where we are and who you will talk to. "
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Frances Scott

May 30, 2024

5  out of  5
rating by Frances Scott
"Nichole was excellent to speak with. She answered all my questions and made my transition from one insurance to another very comfortable. I will have no hesitation recommending her to someone else."
We responded:
"Thank you so much Frances. We are always here if you need anything. "
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C.j. Parks

May 14, 2024

5  out of  5
rating by C.j. Parks
"Justin does a wonderful job! He is very informative about our policy and tells you everything that you’re paying for. We appreciate you so much and will recommend everyone to come check you out!"
We responded:
"Thanks C.J. It was wonderful meeting with you today and getting your insurance needs taken care of. I look forward to working with you in the future. "